Return Policy

Effective Date: November 24, 2025

Thank you for shopping at Gift Avenue BD. We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, you may return the items within 7 working days of receiving your order. Please read our full return policy below for details.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • Items must be returned within 7 working days from the date you received your order.

  • The items must be in new, unused, and resellable condition.

  • The item must be in its original packaging, including any tags and labels.

  • Proof of purchase (such as an order confirmation or receipt) is required for all returns.

2. Non-Returnable Items

For health and safety reasons, the following items cannot be returned:

  • Customized or personalized items

  • Gift cards

  • Items on sale or clearance

3. How to Return an Item

If you would like to return an item, please follow these steps:

  1. Contact our customer service team at giftavenuebd@gmail.com or call us at 01954-963502 to request a return authorization.

  2. Provide your order number, the item(s) you’d like to return, and the reason for the return.

  3. We will send you a return shipping label (if applicable) and instructions on how to return the item(s).

  4. Pack the item(s) securely and ship it back to us.

    • You are responsible for return shipping costs unless the item is defective or incorrect.

4. Processing Time

Once we receive your returned item, we will inspect it and notify you of the approval or rejection within 7 working days.
If your return is approved:

  • Refund: Your refund will be issued to the original payment method. Please allow up to 10 business days for the refund to appear, depending on your payment provider.

  • Exchange: If you prefer an exchange, we will ship the replacement item as soon as possible.

5. Damaged or Defective Items

If your item is damaged or defective, please contact us immediately.
We will provide a full refund or exchange and cover the return shipping costs.
Please make sure to contact us within 7 working days of receiving the damaged or defective item.

6. Contact Us

If you have any questions regarding returns, please reach out to us:

Email: giftavenuebd@gmail.com
Phone: 01954-963502
Website: www.giftavenuebd.com